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About Us!

Aspiring brand prioritizing customer experience, established in 2024. Specializing in top-quality incense for meditation & relaxation. Drawing inspiration from Asian culture. Future plans include expanding Burnacense product line. Stay updated on social media for new releases & promotions. We love you and want you to be part of our Burnacense Family! So stay tuned!

Policies

Shipping Policy

Thank you for shopping at Burnacense!

Processing Time:

  • Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. However, during peak seasons or sales events, processing times may be extended.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer several shipping options to cater to your needs, including standard and expedited shipping.
  • Delivery estimates will be provided to you at the time of checkout based on your selected shipping method and your location.

Domestic Shipping (United States):

  • We offer shipping within the United States via trusted carriers such as USPS, UPS, and FedEx.
  • Standard shipping typically takes 3-7 business days for delivery, while expedited shipping options are available for faster delivery.

International Shipping:

  • Currently, we do not offer international shipping. However, we are working towards expanding our shipping capabilities to serve customers worldwide.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order.

Shipping Delays:

  • While we strive to ensure timely delivery of all orders, please note that unforeseen circumstances such as weather delays or carrier issues may occasionally cause delays in shipping. We appreciate your patience and understanding in such situations.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Restrictions:

  • Certain items may have shipping restrictions due to size, weight, or other factors. Any such restrictions will be clearly stated on the product page.

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible.

Questions or Concerns:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you.

Policy Changes:

  • We reserve the right to update or modify our shipping policy at any time. Any changes will be effective immediately upon posting to this page.

By placing an order with us, you agree to the terms outlined in this shipping policy.